Rachel Shields Williams is the Knowledge Management Insights and Enablement Director at Sidley Austin. Having grown up as an active participant in her family-run business, she brings a proactive and entrepreneurial mindset, a solid commitment to service excellence, and an indelible sense of ownership to any project. Leveraging almost 20 years of experience in Business Development, Marketing, Sales, Knowledge Management, and Legal Technology, Rachel has a unique ability to understand the interrelationships between stakeholders and results. As a legal business professional, she has built her career around assessing and anticipating internal and external customer needs, leveraging cross-industry experience to bring new insight to everyday problems, and implementing operations and technologies that have had a meaningful, measurable impact on a global scale. She is a senior strategist who can translate vision into actionable goals and results, and is skilled in designing and implementing technology and process solutions that are both innovative and practical.

Rachel serves as Treasurer-Elect on the 2023 Legal Marketing Association International Board of Directors and on the International Legal Technology Associations Program Planning Counsel. She has also served in a variety of roles within LMA, most recently she was on the 2022 Annual Conference Advisory Committee and as a past President of LMA’s Mid-Atlantic Region.